Refund & Cancellation Policy

KinderPath Pro includes a 14-day free trial. No payment method is required to start it.

• If you do not choose a plan before the trial ends, your trial simply expires. You are not charged.
• If you choose a plan during the trial, billing begins on the date you select the plan, not when the trial would have ended.
• Your school’s data remains available after a trial expires, subject to the retention practices described in our Privacy Policy.

Family subscriptions can be canceled at any time through your account settings.

• Cancellation stops future charges and takes effect at the end of the current billing period. You keep access until then.
• Because lessons and curriculum content are available immediately, payments for a billing period already begun are non-refundable.
• Annual family plans are billed upfront and are not prorated on cancellation.

If you believe you were charged in error, or there are exceptional circumstances, contact support@mykinderpath.com.

School subscriptions can be canceled in School Settings, or by email to cancel@mykinderpath.com, as described under Automatic Renewal below.

• Cancellation stops future renewal and takes effect at the end of the current subscription period. Your school keeps access until then.
• If you cancel, payments for a subscription period already begun are non-refundable and are not prorated.
• Before access ends, your school can export its complete data at no charge, as described in our Privacy Policy.

If your school believes it was charged incorrectly, or has a significant issue with the service, contact support@mykinderpath.com.

Purchase Orders and Invoicing

Schools and districts paying by purchase order or invoice rather than card should contact schools@mykinderpath.com. Payment terms, cancellation, and refunds for those arrangements are set out in the applicable agreement and may differ from this policy.

Plans renew automatically unless canceled before the renewal date.

• Annual plans: renewal occurs automatically on the renewal date shown in your account.
• Monthly plans: renewal occurs on the same day each month.
• You can cancel at any time before the renewal date, as described under How to cancel below.
• KinderPath Pro schools: we give at least 60 days’ notice before a price increase applies to your plan, and you may cancel before it takes effect. If you do not cancel before renewal, you consent to the new price.
• Family plans: the renewal price is the price shown in your account at the time of renewal. If you do not cancel before renewal, you consent to the new price.
• We do not currently send an advance reminder before a renewal charge. If we add one, we will update this policy to describe it.

How to cancel

You can cancel in either of two ways.

1. In the app. KinderPath Pro: open School Settings, choose Billing & Subscription, then Cancel subscription, and confirm “Cancel at period end.” KinderPath for families: open Billing, choose Cancel subscription, and confirm.
2. By email. Send an email to cancel@mykinderpath.com with the subject “Cancel My Account”, from the administrator email address on file for the account. We cannot cancel an account on the strength of a message sent from a different address.

Cancellation takes effect at the end of the current billing period, and you keep access until then. Canceling a subscription does not automatically delete your data or your account.

Upgrading. If your school grows beyond its current capacity, you can upgrade at any time. You are charged the difference for the remainder of your current term, prorated: the new plan for the time that is left, less credit for the time you have not used on your current plan. KinderPath Pro shows you the exact amount before you confirm, and charges that amount.

Downgrading. You can move to a smaller plan at your next renewal. Downgrades do not take effect mid-term and are not refunded.

Capacity add-ons. Where an add-on increases capacity within your current plan, it is charged from the date added and prorated to your renewal date.

If you believe you were charged more than once for the same subscription, or charged an incorrect amount, contact support@mykinderpath.com promptly.

If we confirm an error on our part, we correct the charge and issue a refund for the difference. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

If KinderPath ends your account because you breached our Terms of Service or, for a school, the School Agreement, including by failing to pay, fees you have already paid are not refunded. If KinderPath discontinues the service or ends your subscription for any other reason, we refund the unused part of the fees you prepaid, prorated from the date the service ends. These cases are set out in section 16 of the Terms of Service.

Canceling a subscription does not delete your KinderPath account or the information in it.

For schools, this matters: when your paid period ends, access is paused but your school’s records are not deleted. They are preserved, you can export all of them from School Settings, and if you choose a plan again they come back exactly as they were. Records are deleted only through our reviewed closure process, which begins with a full export and a retrieval period (normally 90 days) before anything is deleted, or when you ask us to delete them. How and when an account can be closed is described in our Privacy Policy.

Nothing in this policy limits any right you have under applicable law that cannot be limited, including any statutory right to cancel or to a refund.

Cancellations, refunds, and billing: support@mykinderpath.com

School and district inquiries: schools@mykinderpath.com